Returns & Refunds

1. Call +92 333 9040278 / +92 333 5959318to create your return request
2. Repack your ImtiazAutos.PK parcel securely with the product in the original undamaged manufacturer’s packaging you received, on the time of delivery
3. Attach the return label, that you received with your order, to the top of the parcel (ensure that the delivery label is covered/secured)
4. Send To Our Imtiaz Autos Head Office Branch
   Address: PK, Near Girls High School No 1 K Block Street no 3 corner Shop Attock City, Pakistan

1. If your product is defective / damaged or the order is Incorrect/Incomplete at the time of delivery, please contact us within the applicable time period of return. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below

Please note that not all products are eligible for a return, if the product is “No longer needed”

1. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
2. You will always find the relevant terms on the product page (Return Policy tab).

Valid reasons to return an item

1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2. Delivered Product is Incorrect (different than the one presented on our website) / Incomplete (missing parts)
3. Delivered Product is “No longer needed”* (implies that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) *Eligible for selected products only

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is not refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).

Modes of Refund
Bank Deposit